Helping products and teams work more reliably: from customer support to project management in IT and iGaming.
Customer Support & Project Management Specialist with experience in IT services and iGaming. I help products and teams work more reliably: from user support to project management.
In my work, I focus on clear processes, accurate communication, and attention to detail — from the first customer contact to task closure in the system. Comfortable working at the intersection of tasks: I can speak with developers in the language of tasks and priorities, and with users in simple, honest terms.
Result matters to me: stable releases, satisfied users, and a transparent picture of tasks for the team. I thrive in fast-paced environments where quick problem-solving and clear communication make the difference.
My background in multilingual support (Russian, Spanish, English) allows me to connect with diverse teams and international clients effectively.
A summary of my recent roles, responsibilities, and achievements.
Boomerang Partners (Dec 2025 - Present)
Managed high-value client relationships, delivering support at scale (200-300 daily interactions). Focused on proactive engagement, retention initiatives, and resolving complex situations to drive customer loyalty and revenue.
iGaming Industry (Jan 2025 - Dec 2025)
Provided multilingual support (English, German, Spanish) resolving platform and gaming issues. Escalated complex incidents, administered request processing, and maintained strict SLA compliance while tracking service KPIs.
JDR (Dec 2022 - Nov 2024)
Started as an intern at the JDR Bureau in Moscow and advanced to managing full-cycle projects. Analyzed target audiences, negotiated budgets, and optimized time management to ensure efficient data completion and successful project delivery.
Are you looking for a dedicated specialist to join your team? I am open to new opportunities and would be glad to connect.